Observations

Observation 1

Afternoon, Main lobby (1:05pm – 1:50pm; 50 min) – Hao

80% of interviews go / come in alone.
They always stand in the center line of two elevators. Never too left or too right.
The like to check out what’s happening in the front desk area (there is a big screen TV).
People always go out directly.
Nobody (technically only two) watches the two big monitors.
Things people usually look at: map, doors, elevator buttons, and card reader. Then start to look around.
If they are talking, most likely they are not gonna pay attention to the environment.
People usually don’t talk to strangers.
The average waiting time between 1:00-2:00 is 15-20 sec, if they need to wait. About 30% of the people observed can get into an elevator without waiting more than 3 seconds. After 1:30, most people can come into the directly.
Surprisingly, people don’t use cell phone often when they are waiting for the elevator.

Afternoon, 4th floor (2pm – 2:20pm; 20 min) – Hao
(2-3 people came, no notes)

Evening, Main lobby 5pm-6pm (60min) – Ari

Total 63 observed instances
50 / 50 split between number of groups leaving and arriving
About 60% were individuals, 40% groups of 2 to 5
35% of those entering caught elevators without any pause
63% of those exiting left without any pause
About 30% of both groups paused to glance at the television / RA table
* *note:CNN was broadcasting info from Egypt at the time
Only 1 instance in which someone looked at the wall displays
Only 2 instances in which people used personal devices (music or phone)